Question 1

What is SumaKey and how does it work?

Accepted Answer

SumaKey is a Spanish digital loyalty platform that allows any business to create points or stamp cards for Apple Wallet and Google Wallet. Your customer scans a QR code, saves the card on their phone, and earns points with every purchase. You manage everything from SumaKey's simple dashboard, with no technical knowledge required.

Question 2

Do my customers need to download an app?

Accepted Answer

No. With SumaKey, the card is saved directly in Apple Wallet or Google Wallet, which come pre-installed on all phones. Your customers don't need to download any additional app, eliminating the main adoption barrier of traditional loyalty programs.

Question 3

Can I customize the card design?

Accepted Answer

Yes. SumaKey lets you upload your logo, choose your brand colors, and customize the text on the card. You can also customize the landing page where your customers sign up. Your brand is always the star with SumaKey.

Question 4

Can I choose between a points or stamps system?

Accepted Answer

Yes. When creating your card in SumaKey, you can choose between a points system (earn points for each purchase based on euro value) or stamps (collect stamps until completing the card and earning the reward). Choose the model that best fits your business.

Question 5

How many loyalty cards can I create?

Accepted Answer

It depends on your SumaKey plan. The Professional plan includes 1 card and the Business plan includes 2 cards. Each card can have its own design, rewards, and type (points or stamps), ideal if you have multiple brands or want separate programs.

Question 6

How long does setup take?

Accepted Answer

Less than 5 minutes. Sign up for SumaKey, customize your card with your logo and colors, set up the rewards, and you're ready to share the QR code with your customers. No technical knowledge or external help needed.

Question 7

How do my customers receive the card?

Accepted Answer

With SumaKey, you generate a QR code or link from your dashboard. The customer scans it or opens it on their phone, fills in a brief form, and the card is automatically saved in their Apple Wallet or Google Wallet in seconds.

Question 8

Can I send an automatic birthday gift?

Accepted Answer

Yes. In SumaKey, you can set up an automatic birthday gift for your customers. Define the extra points or reward you want, and SumaKey sends it automatically on each customer's birthday via a push notification.

Question 9

How much does a loyalty program with SumaKey cost?

Accepted Answer

SumaKey offers plans starting at 24.99 euros/month (Professional plan). The Business plan costs 39.99 euros/month and includes more features and capacity. Both SumaKey plans are designed so any local business can access professional loyalty tools without large investments.

Question 10

Is there a free trial?

Accepted Answer

Yes. SumaKey offers a 7-day free trial. Enter your card to start, but you won't be charged until the trial ends. Cancel anytime at no cost.

Question 11

Can I cancel at any time?

Accepted Answer

Yes. With SumaKey, there are no lock-in periods or penalties. You can cancel your subscription whenever you want directly from your dashboard. Your plan will remain active until the end of the billing period.

Question 12

What happens if I exceed the customer limit?

Accepted Answer

SumaKey will notify you when you're close to your plan's customer limit. You can upgrade at any time from your dashboard without losing any data. The transition is immediate and seamless.

Question 13

What is the best loyalty program in Spain?

Accepted Answer

SumaKey is designed specifically for local businesses in Spain. Unlike other international platforms, SumaKey offers a fully Spanish-language interface, local support, competitive pricing from 24.99 euros/month, and full compatibility with Apple Wallet and Google Wallet. It's the most accessible and complete solution in the Spanish market for digital loyalty.

Question 14

How much does a points program cost for my business?

Accepted Answer

With SumaKey, a professional points program costs from 24.99 euros/month. There are no setup costs, hardware, or transaction fees. Compared to physical cards (printing, replacement, losses), SumaKey is more cost-effective and efficient from the very first month.

Question 15

Is there a discount for annual payment?

Accepted Answer

Yes. SumaKey offers a significant discount of 2 free months if you choose annual billing instead of monthly. You can see the exact prices in the pricing section of our website. Annual payment with SumaKey is the best option if you already know that loyalty is a priority for your business.

Question 16

What payment methods does SumaKey accept?

Accepted Answer

SumaKey processes all payments securely through Stripe, the world's leading payment gateway. You can pay with any credit or debit card (Visa, Mastercard, American Express). All payment data is encrypted and never stored on SumaKey's servers.

Question 17

Do I need special hardware?

Accepted Answer

No. With SumaKey, you only need your phone or tablet to scan your customers' QR codes. No printers, no card readers, no special terminals. Any device with a camera is enough to use SumaKey.

Question 18

Does it integrate with my POS or cash register?

Accepted Answer

SumaKey works independently and doesn't require POS integration. Simply scan the customer's QR code from your phone or tablet when they make a purchase. This means you can start using SumaKey today without changing anything in your current system.

Question 19

How do push notifications work?

Accepted Answer

When you update a customer's points or add a reward in SumaKey, an automatic push notification is sent to their phone through Apple Wallet or Google Wallet. You don't need to configure anything extra or pay for an additional notification service with SumaKey.

Question 20

What customer data can I see?

Accepted Answer

From the SumaKey dashboard, you can see visit history, accumulated and redeemed points, earned rewards, contact details (name, email, phone), and birthday. Everything is updated in real time so you can know your customers better.

Question 21

How do I create a digital loyalty card?

Accepted Answer

Creating a digital loyalty card with SumaKey is very simple: sign up, choose between points or stamps, upload your logo and colors, set up rewards, and you're done. In less than 5 minutes, your SumaKey card is ready to share via QR code or link.

Question 22

Can I manage SumaKey from my phone?

Accepted Answer

Yes. The SumaKey dashboard is fully responsive and works perfectly from any mobile browser. You can scan QR codes, add points, check statistics, and manage customers directly from your smartphone or tablet without needing a computer.

Question 23

Does SumaKey work with Android and iOS?

Accepted Answer

Yes. SumaKey is 100% compatible with both operating systems. Cards are saved in Google Wallet for Android and Apple Wallet for iOS. The SumaKey management dashboard works in any web browser, regardless of the device you use.

Question 24

Do I need technical knowledge to use SumaKey?

Accepted Answer

No. SumaKey is designed so anyone can use it without technical training. The interface is intuitive, the setup process is guided step by step, and the SumaKey support team is available to help you at any time.

Question 25

Does the card work without an internet connection?

Accepted Answer

Yes. Once the SumaKey card is saved in the phone's wallet, it displays without needing an internet connection. Your customer can always show you their card. Points update automatically when a connection is available.

Question 26

What are Apple Wallet and Google Wallet?

Accepted Answer

Apple Wallet and Google Wallet are the native digital wallet apps on iOS and Android. They come pre-installed on all phones and are used to store credit cards, boarding passes, and passes. SumaKey leverages this technology so your customers can save their loyalty card in the same place, without needing additional apps.

Question 27

Can my customers lose the digital card?

Accepted Answer

It's practically impossible. The SumaKey card is saved in Apple Wallet or Google Wallet, synced with the cloud. Even if your customer changes their phone, the card is automatically restored. No physical cards to lose, break, or forget at home.

Question 28

Does the card appear on the lock screen?

Accepted Answer

Yes. Cards saved in Apple Wallet can automatically appear on the iPhone's lock screen when the customer is near your business (if they have location services enabled). On Android, Google Wallet also allows quick access. This increases your brand's visibility with SumaKey.

Question 29

Are points updated in real time?

Accepted Answer

Yes. When you scan a customer's card in SumaKey and add points or stamps, the card in their Apple Wallet or Google Wallet is automatically updated. The customer receives a push notification and sees the new points instantly thanks to SumaKey.

Question 30

What if my customer doesn't have Apple Wallet or Google Wallet?

Accepted Answer

All iPhones include Apple Wallet and all Android phones include Google Wallet by default, so coverage is virtually 100%. In the very rare case of a device without a wallet, SumaKey also generates a web link where the customer can check their points from any browser.

Question 31

Can push notifications be sent through the wallet?

Accepted Answer

Yes. SumaKey sends automatic push notifications through Apple Wallet and Google Wallet whenever points are updated, a reward is redeemed, or there's a special promotion. You don't need messaging apps or paid SMS services. Everything is included in SumaKey.

Question 32

Are my data and my customers' data secure?

Accepted Answer

Absolutely. SumaKey uses SSL/TLS encryption for all communications, data is stored on European servers, and we comply with GDPR. Payments are processed through Stripe, PCI-DSS certified. Data security is a priority at SumaKey.

Question 33

Does SumaKey comply with GDPR?

Accepted Answer

Yes. SumaKey fully complies with the General Data Protection Regulation (GDPR). Your customers' data is stored on servers within the European Union. Additionally, your customers give explicit consent when signing up for your SumaKey loyalty program.

Question 34

Who owns my customers' data?

Accepted Answer

You do. At SumaKey, the data of customers who sign up for your loyalty program belongs to you. You can export it at any time. SumaKey acts as a data processor, but the data always belongs to the business. If you cancel your account, you can request a complete copy.

Question 35

Where is data stored?

Accepted Answer

SumaKey data is stored on servers located in the European Union, complying with all European data protection regulations. We use high-availability infrastructure with automatic daily backups to ensure the integrity of your information at SumaKey.

Question 36

Does SumaKey share data with third parties?

Accepted Answer

No. SumaKey never sells or shares your customers' data with third parties. The only external services involved are Apple and Google (for wallet cards) and Stripe (for payments), all of which have the highest security and privacy standards.

Question 37

Can I export my customers' data?

Accepted Answer

Yes. From the SumaKey dashboard, you can export your customers' information at any time. The data is yours, and you will always have access to it, even if you decide to stop using the SumaKey platform.

Question 38

What uptime guarantee does SumaKey offer?

Accepted Answer

SumaKey maintains 99.9% uptime. Our infrastructure is designed with redundancy so your SumaKey loyalty program runs without interruptions. Additionally, cards already saved in the customer's wallet work even without a connection to the servers.

Question 39

Does SumaKey work for restaurants and cafes?

Accepted Answer

Yes. SumaKey is ideal for hospitality. You can create a stamp card (for example, "10 coffees and the 11th is free") or a points card (1 point per euro spent). Restaurants, cafes, bars, and bakeries across Spain already use SumaKey to bring their customers back more often.

Question 40

Does SumaKey work for hair salons and beauty centers?

Accepted Answer

Yes. Hair salons and beauty centers use SumaKey to reward their returning customers. You can offer discounts or free services after accumulating a number of visits or points. SumaKey's setup adapts perfectly to appointment-based service businesses.

Question 41

Can a clothing store or retail shop use it?

Accepted Answer

Yes. SumaKey is perfect for retail, fashion, and accessories stores. Create a points program where your customers accumulate value with every purchase. Many clothing stores already use SumaKey to increase repeat visits and average transaction value.

Question 42

Is SumaKey useful for gyms and sports centers?

Accepted Answer

Yes. Gyms and sports centers can use SumaKey to reward attendance, offer rewards for renewals, or incentivize referrals of new members. The SumaKey digital card in the wallet also serves as a pass that the customer always carries on their phone.

Question 43

Does it work for pharmacies and parapharmacies?

Accepted Answer

Yes. Pharmacies and parapharmacies can implement a SumaKey points program for parapharmacy and cosmetics purchases. Customers earn points with every purchase and redeem them for discounts, free samples, or other benefits. SumaKey is set up in minutes with no additional hardware needed.

Question 44

Can a business with multiple locations use SumaKey?

Accepted Answer

Yes. With the SumaKey Business plan, you can manage your loyalty program across multiple locations. All points and stamps are centralized on a single card, so your customers earn regardless of which of your locations they shop at.

Question 45

Does SumaKey work for any type of business?

Accepted Answer

Yes. SumaKey is designed for any business that wants to build customer loyalty: hospitality, retail, beauty, health, sports, food, professional services, and more. If you have returning customers, SumaKey helps them come back more often and spend more at your business.

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